MB // NEXT

Delivery Technical Lead

Next-gen delivery quality through process design, automation, and cross-team clarity.

I help teams turn unclear requirements into structured delivery models that are easier to implement, easier to hand over, and easier to improve.

  • Translate business and service needs into clear delivery requirements
  • Strengthen delivery quality through BPMN and practical process design
  • Reduce repeat manual effort with targeted automation
Start a conversation Explore capability matrix
  • DomainSD-WAN / IPVPN / LAN / WiFi
  • FocusDelivery Quality and Service Modernization
  • LocationOslo, Norway

What I Help With

I help organizations improve delivery quality by connecting network engineering, process design, and business requirements in a measurable way.

Delivery Process Design and BPMN Standardization

Turn fragmented delivery processes into clear BPMN-based process models with stronger ownership and more consistent outcomes.

Result: fewer handover errors and faster onboarding.

Camunda and Service Order Process Improvement

Translate service and business needs into practical process steps that support Camunda-based orchestration and service order design.

Result: stronger process control and less manual rework.

Network Delivery and Cross-Team Alignment

Improve SD-WAN/IPVPN/LAN delivery by aligning sales, delivery, product, and support teams around clear requirements and implementation readiness.

Result: more consistent delivery and lower process friction.

BPMN Process Blueprint

A practical BPMN-style sequence based on how I help teams move from unclear requirements to stable service outcomes with clear ownership and handovers.

How I Work Across Teams

  • Clarify requirements with business and technical stakeholders
  • Map process steps and ownership with BPMN structure
  • Align service design, implementation detail, and handover readiness
  • Measure results and improve the model continuously
BPMN style sequence for delivery process A sequence from request intake to requirement review, BPMN process design, technical validation, implementation, handover, and continuous improvement. Business / Service lane Delivery / Network lane Start Request intake Scope and goals Requirement review Stakeholder alignment Clear? BPMN process design Roles and handovers Service readiness Decision and signoff Technical validation Risk and feasibility Implementation Build and configure Handover quality Support readiness End No - refine Yes Release path Improve

Selected Impact

Snapshot metrics from initiatives where process clarity, automation, and structured requirements improved delivery confidence.

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Hours saved yearly

Device upgrade scripting reduced field workload in multi-site environments.

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Project users supported

Large program support through requirement structuring and process consistency.

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Major capability domains

Networking, process design, automation, and product-service alignment.

Warehouse Upgrade Automation

Built software upgrade scripting that removed repeated manual site work and improved consistency during CPE rollout.

Service Order Modernization

Contributed to service order design and improvement work with links between network provisioning and Camunda process architecture.

Catalog and Release Support

Helped align SD-WAN catalog decisions and release priorities through structured stakeholder collaboration.

Who I Am

I started in technical support and progressed into delivery leadership by solving process bottlenecks with structured methods, solid documentation, and practical collaboration.

Business Value I Bring

  • Structured requirements and process models teams can apply consistently
  • Clear translation between users, developers, and business stakeholders
  • Practical standards that scale across delivery and support functions
  • Reliable handovers from planning through production environments

How I Approach Challenges

  • Map current-state process structure before introducing technical change
  • Build practical standards teams can adopt quickly and maintain
  • Use BPMN, documentation, and tooling to remove ambiguity
  • Prioritize measurable outcomes such as time savings and fewer repeat incidents

Experience Timeline

Select a role to expand details.

  • Improve delivery quality across people, processes, and systems in telecom.
  • Define and document requirements for process upgrades and automation initiatives.
  • Maintain process documentation in Confluence and support progress tracking in Jira.
  • Model and standardize methods using BPMN and Camunda-related design practices.
  • Support large transformation work by aligning technical and business stakeholders.
  • Delivered B2B fiber and network connectivity services with strong quality focus.
  • Performed CLI configuration and troubleshooting in customer production settings.
  • Worked with SD-WAN and managed network platforms, including Versa and Aruba.
  • Configured IP networking, VLANs, and Layer 2/Layer 3 routing on multi-vendor gear.
  • Supported incident handling and cross-team coordination for stable delivery.
  • Supported digital identity, certificate, and transaction-related services.
  • Handled high-volume support across email, phone, and chat channels.
  • Supported eID, SSL/enterprise certificates, and payment/transaction services.
  • Maintained quality in a regulated and trust-critical environment.
  • Delivered on-site and remote support for staff and students.
  • Supported networking, endpoints, telephony, alarms, and Windows Server tasks.
  • Built broad infrastructure and support foundations.

Capability Matrix

Four core capability areas shown in full detail for quick scanning.

  • Service delivery and handover quality
  • Incident handling across cross-functional teams
  • Technical support for production environments and pre-sales alignment
  • BPMN modeling and process architecture
  • Camunda-oriented process improvement support
  • Service order and handover process mapping
  • Confluence and Jira for process visibility and progress tracking
  • Runbooks, handover standards, and reusable service knowledge
  • Process and architecture communication with BPMN, UML, and Figma
  • Python and Linux-based task automation for recurring delivery work
  • Cleaner handover data preparation and service order support
  • Documented processes with measurable time savings

Now / Next

Now

  • Driving delivery quality in SD-WAN and managed network programs
  • Structuring requirements and process detail in complex telecom environments
  • Supporting practical automation that cuts repeated manual work

Next

  • Deeper BSS/OSS architecture contribution in service modernization projects
  • Expanded process intelligence through stronger design patterns
  • Broader automation coverage from team-level tasks to end-to-end journeys

Work Style

  • Calm and structured in high-pressure settings
  • Direct communicator with collaborative mindset
  • Focused on measurable value and durable standards

Certifications

Vendor certifications and specialist tracks across enterprise routing, SD-WAN, security, and managed network delivery.

Cisco

Routing and switching fundamentals

  • Cisco Certified Network Associate (CCNA)

Juniper Networks

Service provider and automation track

  • JNCIS-SP (Service Provider Routing & Switching)
  • JNCIA-Junos
  • JNCIA-DevOps
  • JNCDA (Design)

Versa Networks

SD-WAN and security specialization

  • Versa Certified SD-WAN Associate
  • Versa Certified Administrator - SD-WAN Specialist
  • Versa Certified Administrator - Security Specialist

Aruba (HPE)

Campus networking and platform expertise

  • Aruba Certified Switching Associate (ACSA)
  • Aruba Product Specialist - Central
  • Aruba ClearPass training

Fortinet

Network security foundation

  • NSE 1
  • NSE 2
  • NSE 3

Collaboration Interface

Build Better Delivery Outcomes Together

I help teams turn unclear service requirements into structured delivery models that are easier to onboard, easier to maintain, and easier to scale.

Engagement Modes